Infrastructure Liaison Specialist

1 week ago


Oakville, Ontario, Canada Halton Region Full time

We are seeking a skilled and experienced Infrastructure Liaison Specialist to join our team at Halton Region. As an integral part of our infrastructure construction projects, you will play a key role in ensuring that we exceed customer experience expectations.

Key Responsibilities:
  • Act as the primary point of contact for customer inquiries and complaints related to regional infrastructure construction projects.
  • Respond promptly and professionally to customer inquiries via phone, email, or in-person visits during project site inspections.
  • Maintain a thorough understanding of assigned regional infrastructure projects and their context within our 10-year capital delivery plan.
  • Provide expert-level knowledge and information to internal and external stakeholders upon request.
  • Develop and maintain accurate documentation of all customer inquiries and responses provided.
  • Collaborate with project managers to ensure consistency, timeliness, and accuracy of project-related information across all communication channels.
Requirements:
  • Post-secondary education in Engineering (preferable) or Business.
  • A minimum of three years of experience in customer service or public relations, preferably in an engineering or construction environment.
  • Demonstrated ability to handle sensitive situations and difficult conversations with tact and professionalism.
  • Excellent problem-solving skills, complaint resolution abilities, and excellent interpersonal skills.
Estimated Salary Range: $65,000 - $85,000 per annum

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