IT Partner and User Adoption Professional

1 month ago

Oakville, Canada Siemens Full time
IT Partner and User Adoption Professional

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

Why you’ll love working for Siemens

  • Freedom and a healthy work-life balance – Embrace our flexible work environment with flex hours, telecommuting, and digital workspaces.
  • Solve the world’s most significant problems – Be part of exciting and innovative projects.
  • Engaging, challenging, and fast-evolving, cutting-edge technological environment.
  • Opportunities to advance your career and mentorship programs on a local and global scale.
  • Profit sharing available.
  • Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
  • Contribute to our social responsibility initiatives focused on access to education, access to technology, and sustaining communities and make a positive impact on the community.
  • Participate in our celebrations, social events, and offsite business events.
  • Opportunities to contribute your innovative ideas and get paid for them
  • Employee perks and discounts.
  • Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2022, Canada’s Top Employers for Young People 2024, and Greater Toronto's Top Employers 2022.

We are seeking a dynamic and versatile individual for the role of IT Partner and User Adoption Professional. This hybrid role is designed to maximize the flexibility and efficiency of our IT organization. This dual role combines the responsibilities of an IT Partner (PTM) and a User Adoption Professional (UIT), supporting user adoption of global project roll-outs (e.g., SherpaX) and representing IT in critical audit initiatives.

What will you do?

IT Partnership:

  • Act as the primary liaison between IT and various business units and corporate departments.
  • Collaborate with IT Partner management team members in Canada to implement cross-BU/business digitalization solutions, driving synergies and efficiencies.
  • Engage with Business Unit stakeholders on opportunities and challenges, driving scoping sessions, documenting requirements, and navigating a network of internal and external providers.
  • Implement business digitalization solutions in collaboration with IT Value Centres aligned with organizational goals and growth targets.
  • Keep Business Unit management and employees informed on IT strategies, key priorities, initiatives, and projects.
  • Track and monitor IT Service consumption to help drive usage reductions across the business.
  • Maintain a flexible work schedule to coordinate support during non-standard hours.

User Adoption:

  • Provide supplemental support and guidance to end users and various business units.
  • Conduct workshops providing end user IT training for the organization and business units.
  • Support end users in-person/virtually on the UseIT portfolio of services and monitor support mailbox and queues.
  • Responsible for onboarding and offboarding Siemens employees, as well as ordering, upgrading, and supporting their technology.
  • Contribute to IT communication emails and ensure they are translated for organization updates.
  • Prepare IT internal operation instructions, support audits, and ensure quality control.
  • Support the asset management process (storage, loaners, recycle).

Audit and Compliance:

  • Represent IT in critical audit initiatives, ensuring compliance with ISO 27001 certification and other relevant standards as required.
  • Coordinate with CYS for continuous maintenance of local services provided.
  • Support Business Continuity Planning initiatives.

Strategic Initiatives:

  • Support new projects in the pipeline from a user adoption perspective.
  • Engage with global counterparts, align best practices, and drive company-wide projects and strategic initiatives jointly with the Canada IT Partner Management team.
  • Ensure alignment of portfolio with business priorities and Business-aligned IT strategy.

What will you need to succeed?

  • Degree or diploma in a related field.
  • At least 5-8 years of knowledge and experience in IT relevant topics.
  • Experience with leading/driving IT digital transformation and innovation initiatives in a complex operational environment.
  • Experience with SAP, Agile development teams, MS Azure preferred.
  • Track record of planning and managing large/complex technical projects with superior results.
  • Ability to communicate effectively with stakeholders at all levels of the organization, including executives.
  • Strong analysis and troubleshooting skills.
  • Strong interpersonal skills in developing and managing relationships across many teams and organizations.
  • Proactive engagement with stakeholders.
  • Effective project management from inception to completion.
  • Strong communication and customer-facing skills.
  • Ability to conduct end-user training and workshops.
  • Competence in preparing IT operation instructions and supporting audits.
  • Strong organizational skills and the ability to manage multiple priorities.

About us.

We share our ideas and champion the people behind them.

Siemens Canada is a technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to cleaner and more comfortable transportation as well as advanced healthcare, the company creates technology with purpose, adding real value for customers since 1912. By combining the real and the digital worlds, Siemens empowers its customers to transform their industries and markets, to transform the everyday for billions of people. Siemens also owns a majority stake in the publicly listed company Siemens Healthineers, a globally leading medical technology provider shaping the future of healthcare. In addition, Siemens holds a minority stake in Siemens Energy, a global leader in the transmission and generation of electrical power. As of September 30, 2023, the company has approximately 4,200 employees from coast-to-coast and 33 office and production facilities across Canada. Siemens Canada has a revenue of ~ CAD $2 Billion.

To learn more about Siemens Canada, visit our website at www.siemens.ca.

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

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