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Customer Service Representative

1 month ago

Courtenay, British Columbia, Canada Human Capital Department Full time
Customer Service Specialist

We are seeking a highly motivated and self-sufficient Customer Service Specialist to join our team at our Courtney location. As a key member of our Human Capital Department, you will play a vital role in expanding our fast-growing business.

Responsibilities:
  • Process customer transactions, including orders, quotes, and returns
  • Coordinate delivery and pick up of customer orders with the operations team
  • Educate customers on different products and their applications
  • Generate, place, and confirm purchase orders with suppliers
  • Receive payment for merchandise or services sold and log sales into the computer
  • Participate in the physical inventory of warehouse materials
Qualifications:
  • Experience assisting customers with product procurement, preferably in the building supply and/or construction industry
  • Problem-solving skills with a natural ability to respond quickly and accurately to inquiries
  • Excellent communication skills
  • Strong interpersonal and organizational skills
We Offer:
  • Competitive salary
  • Flexible benefit options
  • Paid sick time
  • Short and long-term disability coverage
  • Employee referral bonus program
  • Paid training/tuition reimbursement
  • Overtime available in peak periods

Founded in 1972, our company is a leading wholesale distributor of construction materials with over 40 locations across North America. We pride ourselves on being the most responsive, problem-solving, and fun place for our customers to conduct business.