Winter Sports School Sales Supervisor

3 weeks ago

Fernie, Canada Resorts of the Canadian Rockies Full time

Are you passionate about the mountains and providing exceptional customer service? Resorts of the Canadian Rockies is seeking a Winter Sports School Sales Supervisor to join our team at Fernie Alpine Resort.

The ideal candidate will have previous supervisory experience, strong customer service skills, a positive attitude, and be physically fit. They will be responsible for leading a team, providing excellent front-facing customer service, and creating an atmosphere of relationship building for guests.

Key responsibilities include:

Staff Supervision

  • Leadership and staff management skills
  • Conflict resolution skills
  • Providing a culture of sales and service
  • Weekly staff schedules and payroll sign-offs
  • Daily crew talks
  • Mid-season evaluations for all WSS sales staff
  • Day-to-day functions of staff on tasks

General

  • Provide excellent front-facing customer service in a fast-paced sales environment
  • Create an atmosphere of relationship building for guests at the initiation of sales and inquiry process
  • Communicate with guests to find the best program for them, using the POS to book all lessons and communicate all relevant information
  • Deal with any guest issues that may arise in a professional and courteous manner
  • Supervise and oversee all telephone, email information, and sales requests
  • Have an excellent understanding of WSS product and philosophies on how to sell each product

POS

  • Supervise all lesson sales, cash handling, and reconciliations on a daily basis
  • Supervise various sales outlets that sell WSS product
  • Phone sales station
  • Lizard Creek Lodge sales
  • WSS Sales desk
  • WSS Sales hut

OH&S:

  • OH&S training for all sales staff
  • Training passport outline and completion for all sales staff
  • Job hazard IDs, up to date
  • Safety Improvement plan for staff and area
  • Daily check lists, updated, completed, and filed (system)

The successful candidate will have excellent communication, organization, leadership, and interpersonal skills, as well as the ability to multi-task and work under pressure. Previous experience in a similar role is an asset.

We are an equal opportunity employer and look forward to hearing from all qualified applicants. If you are interested in the position, please apply online with your resume and cover letter.

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