Winter Sports School Sales Lead Hand

3 weeks ago

Fernie, Canada Resorts of the Canadian Rockies Full time

Are you passionate about the great outdoors and delivering exceptional customer service? Resorts of the Canadian Rockies is seeking a skilled Winter Sports School Sales Lead Hand to join our team at Fernie Alpine Resort.

As a key member of our sales team, you will be responsible for assisting guests in booking lessons and leading your team to success. The ideal candidate will have previous supervisory experience, strong customer service skills, a positive attitude, and be physically fit.

Key responsibilities include:

Staff Supervision

  • Staff management skills
  • Provide a culture of sales and service
  • Daily crew talks
  • Day-to-day functions of staff on tasks

General

  • Provide excellent front-facing customer service in a fast-paced sales environment
  • Create an atmosphere of relationship building for the guests at initiation of sales and inquiry process
  • Communicate with guests to find the best program for them. Use the POS to book all lessons and communicate all relevant information to the guest
  • Deal with any guest issues that may arise in a professional, and courteous manner
  • Have/develop an excellent understanding of WSS products and philosophies on how to sell each product

POS

  • Assist supervisor with all lesson sales, cash handling and reconciliations on a daily basis
  • Assist supervisor with various sales outlets that sell WSS product
  • Phone sales station
  • Lizard Creek Lodge sales
  • WSS Sales desk
  • WSS Sales hut

OH&S:

  • Daily check lists, updated, completed and filed (system)

Requirements include:

  • Excellent communication, organization, and interpersonal skills
  • Ability to multi-task and work under pressure
  • POS system and cash handling/reconciliation experience
  • Excellent computer skills, on various Sales POS systems
  • Previous experience in a similar role an asset

We are an equal opportunity employer and look forward to hearing from all qualified applicants. Please apply online with your resume and cover letter.

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