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Collections Specialist

2 months ago

Cambridge, Ontario, Canada Southbridge Care Homes Full time
About the Role

Southbridge Care Homes is seeking a highly skilled Collections Specialist to join our corporate finance team at our head office. Reporting to the Accounts Receivable Manager, the successful candidate will play a critical role in supporting the collections function of our Long-Term Care and Retirement homes.

Key Responsibilities
  • Monitor and manage resident accounts to ensure timely collection of receivables.
  • Review aging reports and identify overdue accounts.
  • Build and maintain strong relationships with accounts receivable and care home teams to ensure compliance with company collection policies.
  • Assist with collection efforts on overdue accounts through calls, emails, and written communication.
  • Negotiate payment plans or settlements when necessary.
  • Maintain accurate and up-to-date records of all collection activities, bad debt adjustments, and Ministry funding.
  • Prepare collection reports, highlighting key metrics.
  • Coordinate with the legal team on accounts requiring escalations for legal action.
Requirements
  • 2+ years' experience in an accounts receivable, collections, or credit management role.
  • Experience in LTC environment/knowledge of MOHLTC guidelines is considered an asset.
  • Experience with PCC is considered an asset.
  • Demonstrated proficiency with MS Office.
  • Outstanding communication and customer service skills (written and oral).
  • Kind and compassionate approach, combined with strong negotiation skills.
  • Ability to manage multiple tasks and meet deadlines.
  • Post-secondary in areas of business, accounting, or related field considered an asset.