Corporate Receptionist

1 month ago

Old Toronto, Canada Equinix, Inc. Full time
Job Summary

We are seeking a highly skilled Corporate Real Estate Welcome Desk Host to join our team at Equinix, Inc. This role is a vital part of our Corporate Real Estate organization, responsible for providing an exceptional customer experience that delights all visitors and employees.

Key Responsibilities

  • Act as the 'face' of Equinix, creating a positive vibe/first impression at the office front desk/entry area
  • Greet visitors and employees, engaging in conversation upon arrival and departure
  • Anticipate and fulfill guests' needs; striving to exceed their expectations
  • Answer questions from customers related to the building, including wayfinding, policies and procedures, and etiquette
  • Coordinate visitor check-ins and security procedures using the Envoy visitor management system
  • Notify Equinix employee hosts of their guest's on-site arrival
  • Manage the distribution of security badges, and reconcile visitor logs
  • Maintain awareness of potential office security issues and communicate concerning issues to the local CRE metro lead, building security when appropriate, and the risk management team management tool, ensuring compliance with company policies
  • Maintain an orderly and presentable lobby, moving deliveries or broken items out of sight immediately
  • Assist with onboarding new employees by providing essential information and resources, supporting no dead ends
Additional Responsibilities

The ideal candidate will have strong customer service skills, be able to communicate effectively with people at all levels, and have a positive attitude. The successful candidate will be able to work independently and as part of a team, have excellent organizational skills, and be able to prioritize tasks effectively.

The Corporate Real Estate Welcome Desk Host will be responsible for creating a welcoming and collaborative community environment amongst our customers through events, cultivating a positive vibe through fun and engaging activities at the front desk, and building relationships with our customers to provide them with an exceptional experience.

The successful candidate will have a high school diploma or equivalent, and have relevant experience in a customer-facing role, preferably in a corporate environment. They will also have excellent communication skills, both written and verbal, and be able to work in a fast-paced environment.

Requirements

The ideal candidate will have a strong understanding of customer service principles and be able to provide exceptional customer service to our customers. They will also have excellent communication skills, both written and verbal, and be able to work in a fast-paced environment.

The successful candidate will be able to work independently and as part of a team, have excellent organizational skills, and be able to prioritize tasks effectively. They will also have a positive attitude and be able to maintain a consistently positive, pleasant, and helpful demeanor at all times.

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