Director of Retail Experience and Education
5 days ago
About the Role:
The Director of Retail Experience and Education will be responsible for driving Canadian Warmth and its constituents through strategic planning and execution. This role will focus on creating and leading experiential and educational programming to promote the Performance Luxury Lifestyle Brand service proposition and customer experience.
Key Responsibilities:
- Develop and implement training efforts globally to drive Canadian Warmth behaviours and partner with Regional Leadership to drive accountability to consistent, elevated standards.
- Ensure accountability to training efforts by reporting on the Voice of our Consumer and enlisting partners to drive necessary improvements at all levels.
- Champion and translate consumer and commercial needs, developing learning solutions to meet them and implementing strategies to achieve best-in-class service experiences by door.
- Drive the creation of onboarding and education materials, resources, and exhibitions for all DTC touchpoints to a performance luxury standard, including ongoing upskilling and reskilling efforts.
- Collaborate with Brand & Product teams to ensure consistency of messaging and delivery across all consumer channels; assess comprehension and leverage insights to drive consistency of execution.
- Act as an influential and subject matter expert as a member of the global stores leadership team, fostering a reliance on in-field extensions to cultivate an 'always on' two-way communication stream.
- Champion and execute new and existing people & culture programs, including onboarding, recognition programs, training and development, succession planning, employee relations and retention, and leadership development.
- Engage, inspire, educate, and direct subordinates on the nuances of retail service, product/brand education, and communication to consumer.
- Guide the production of education and training development of internally or externally developed learning solutions for a variety of topics and delivery methods, including learning campaigns, Brandlive, and instructor-led content specific to Canada Goose's market needs.
- Steer the process for professional relations between stores and headquarter team members, including the development and dissemination of corporate communications to the field.
- Strategize and manage the process of creating retail-focused Product Knowledge tools that elevate storytelling in stores.
- Oversee the in-field execution of all new product launches identified by industry and consumer feedback, field inputs, and defined needs assessments.
- Act as a change agent to identify areas for operational and experiential efficiency and lobby cross-functional partners for continuous improvement.
Requirements:
- A minimum of 5 years of experience in one or a combination of the following industries: apparel or retail industry, top-tier consulting firm, or investment bank.
- Proven ability to analyze, evaluate, and make recommendations on strategic questions.
- Undergraduate degree with high achievement, in a discipline that teaches quantitative and qualitative analysis and critical thinking (e.g., business, marketing, engineering, law).
- Strong written and verbal communication skills.
- Strong computer competence in PowerPoint, Word, and Excel.
- Must be fluent in English.
- Can understand 'the big picture' and exercise good business judgement.
- Can structure, break down, and solve complex business issues.
- Strong planning and organizational skills; attention to detail.
- Ability to manage multiple projects concurrently and multitask effectively.
- Ability to work in a fast-paced environment with multiple, changing priorities and tight deadlines.
- Able to partner with other functions/business leaders on complex problems and business issues.
- Leadership ability – able to inspire others to action – both direct subordinates and peers.
- Strong understanding of retail and apparel industry, up-to-date on industry events, and hold perspective on major issues.
- Ability to analyze financial reports.
About Canada Goose Inc.:
Canada Goose Inc. is a leading manufacturer of premium parkas and other cold-weather outerwear. The company is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
What We Offer:
- A company built on Canadian roots and heritage.
- Your work is recognized with a comprehensive and competitive Total Rewards Program.
- Opportunities for career growth through numerous internal and external programs.
- Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards.
- Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about.
- Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
- Inspiring leaders and colleagues who will lift you up and help you grow.
We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work every day. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream, and live in the open.
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