Director of Retail Experience and Education
2 days ago
We are seeking a highly skilled and experienced professional to join our team as a Director of Retail Experience and Education. This is a key leadership role that will be responsible for driving the development and implementation of strategic plans to enhance the retail experience and education of our customers and employees.
Key Responsibilities- Drive Canadian Warmth Behaviours: Implement, track, and measure training efforts globally, partnering with Regional Leadership to drive accountability to consistent, elevated standards.
- Ensure Accountability: Report on the Voice of our Consumer and enlist partners to drive necessary improvements at all levels.
- Champion Consumer and Commercial Needs: Develop learning solutions to meet consumer and commercial needs and implement strategies to achieve best-in-class service experiences by door.
- Create Onboarding and Education Materials: Develop onboarding and education materials, resources, and exhibitions for all DTC touchpoints to a performance luxury standard, including ongoing upskilling and reskilling efforts.
- Collaborate with Brand and Product Teams: Ensure consistency of messaging and delivery across all consumer channels, assess comprehension, and leverage insights to drive consistency of execution.
- Act as a Subject Matter Expert: Foster a reliance on in-field extensions to cultivate an 'always on' two-way communication stream.
- Champion People and Culture Programs: Execute new and existing people and culture programs, including onboarding, recognition programs, training and development, succession planning, employee relations, and retention, and leadership development.
- Engage and Direct Subordinates: Educate and direct subordinates on the nuances of retail service, product/brand education, and communication to consumer.
- Guide Education and Training Development: Develop internally or externally developed learning solutions for a variety of topics and delivery methods, including learning campaigns, Brandlive, and instructor-led content specific to Canada Goose's market needs.
- Steer Professional Relations: Develop and disseminate corporate communications to the field and manage the process for professional relations between stores and headquarter team members.
- Strategize and Manage Product Knowledge Tools: Create retail-focused product knowledge tools that elevate storytelling in stores.
- Oversee In-Field Execution: Execute all new product launches identified by industry and consumer feedback, field inputs, and defined needs assessments.
- Act as a Change Agent: Identify areas for operational and experiential efficiency and lobby cross-functional partners for continuous improvement.
- A minimum of 5 years of experience in one or a combination of the following industries: apparel or retail industry, top-tier consulting firm, or investment bank.
- Proven ability to analyze, evaluate, and make recommendations on strategic questions.
- Undergraduate degree with high achievement, in a discipline that teaches quantitative and qualitative analysis and critical thinking (e.g., business, marketing, engineering, law).
- Strong written and verbal communication skills.
- Strong computer competence in PowerPoint, Word, and Excel.
- Must be fluent in English.
- Can understand 'the big picture' and exercise good business judgment.
- Can structure, break down, and solve complex business issues.
- Strong planning and organizational skills; attention to detail.
- Ability to manage multiple projects concurrently and multitask effectively.
- Ability to work in a fast-paced environment with multiple, changing priorities and tight deadlines.
- Able to partner with other functions/business leaders on complex problems and business issues.
- Leadership ability - able to inspire others to action - both direct subordinates and peers.
- Strong understanding of retail and apparel industry, up-to-date on industry events, and hold perspective on major issues.
- Ability to analyze financial reports.
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Director of Retail Experience and Education
1 week ago
Old Toronto, Ontario, Canada Canada Goose Holdings Inc. Full timeJob SummaryWe are seeking a highly experienced and strategic Director of Retail Experience and Education to join our team at Canada Goose Holdings Inc. As a key member of our Global Stores leadership team, you will be responsible for driving Canadian Warmth behaviors and elevating the consumer and employee experience across our retail network.Key...
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Director of Retail Experience and Education
6 days ago
Old Toronto, Ontario, Canada Canada Goose Holdings Inc. Full timeJob SummaryWe are seeking a highly experienced and strategic Director of Retail Experience and Education to join our team at Canada Goose Holdings Inc. As a key member of our Global Stores leadership team, you will be responsible for driving Canadian Warmth behaviors and elevating the consumer and employee experience across our retail network.Key...
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Director of Retail Experience and Education
1 week ago
Old Toronto, Ontario, Canada Canada Goose Inc. Full timeAbout the Role:The Director of Retail Experience and Education will be responsible for driving Canadian Warmth and its constituents through strategic planning and execution. This role will focus on creating and leading experiential and educational programming to promote the Performance Luxury Lifestyle Brand service proposition and customer experience.Key...
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Director of Retail Experience and Education
6 days ago
Old Toronto, Ontario, Canada Canada Goose Inc. Full timeAbout the Role:The Director of Retail Experience and Education will be responsible for driving Canadian Warmth and its constituents through strategic planning and execution. This role will focus on creating and leading experiential and educational programming to promote the Performance Luxury Lifestyle Brand service proposition and customer experience.Key...
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Toronto, Ontario, Canada Canada Goose Inc. Full timeJob Purpose Reporting to Global Stores, the Director of Retail Experience & Education is responsible for driving Canadian Warmth and its constituents across all retail channels. This role focuses on creating strategic plans and leading executions that promote the Performance Luxury Lifestyle Brand service proposition & customer experience, with and for our...
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Old Toronto, Ontario, Canada Canada Goose Holdings Inc. Full timeJob SummaryWe are seeking a highly experienced and strategic Director of Retail Experience and Education to join our team at Canada Goose Holdings Inc. As a key member of our Global Stores leadership team, you will be responsible for driving Canadian Warmth behaviors and elevating the consumer and employee experience across our retail network.Key...
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Old Toronto, Ontario, Canada Canada Goose Holdings Inc. Full timeJob SummaryWe are seeking a highly experienced and strategic Director of Retail Experience and Education to join our team at Canada Goose Holdings Inc. As a key member of our Global Stores leadership team, you will be responsible for driving Canadian Warmth behaviors and elevating the consumer and employee experience across our retail network.Key...
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Old Toronto, Ontario, Canada Canada Goose Inc. Full timeAbout the RoleThe Director of Retail Experience and Education will be responsible for driving Canadian Warmth and its constituents through strategic planning and execution. This role will focus on creating and leading experiential and educational programming to promote the Performance Luxury Lifestyle Brand service proposition and customer experience.Key...
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Old Toronto, Ontario, Canada Canada Goose Inc. Full timeAbout the RoleThe Director of Retail Experience and Education will be responsible for driving Canadian Warmth and its constituents through strategic planning and execution. This role will focus on creating and leading experiential and educational programming to promote the Performance Luxury Lifestyle Brand service proposition and customer experience.Key...
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