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Director of Retail Experience and Education

2 months ago

Old Toronto, Ontario, Canada Canada Goose Holdings Inc. Full time
Job Summary

We are seeking a highly experienced and strategic Director of Retail Experience and Education to join our team at Canada Goose Holdings Inc. As a key member of our Global Stores leadership team, you will be responsible for driving Canadian Warmth behaviors and elevating the consumer and employee experience across our retail network.

Key Responsibilities
  • Strategic Planning and Execution
    • Develop and implement strategic plans to promote the Performance Luxury Lifestyle Brand service proposition and customer experience.
    • Lead the creation of onboarding and education materials, resources, and exhibitions for all DTC touchpoints to a performance luxury standard.
  • Training and Development
    • Drive Canadian Warmth behaviors by implementing, tracking, and measuring training efforts globally.
    • Partner with Regional Leadership to drive accountability to consistent, elevated standards.
    • Responsible for championing and translating the consumer and commercial needs and developing learning solutions to meet them.
  • Leadership and Collaboration
    • Act as an influential and subject matter expert as a member of the global stores leadership team.
    • Collaborate with Brand & Product teams to ensure consistency of messaging and delivery across all consumer channels.
    • Lead a network of Training & Coaching Experts to enhance the consumer and employee experience at every touch point.
  • Operational Efficiency
    • Identify areas for operational and experiential efficiency and lobby cross-functional partners for continuous improvement.
Requirements
  • A minimum of 5 years of experience in one or a combination of the following industries: apparel or retail industry, top-tier consulting firm or investment bank.
  • Proven ability to analyze, evaluate, and make recommendations on strategic questions.
  • Undergraduate degree with high achievement, in a discipline that teaches quantitative and qualitative analysis and critical thinking (e.g., business, marketing, engineering, law).
  • Strong written and verbal communication skills.
  • Strong computer competence in PowerPoint, Word, and Excel.
  • Must be fluent in English.
  • Can understand 'the big picture' and exercise good business judgement.
  • Can structure, break down, and solve complex business issues.
  • Strong planning and organizational skills; attention to detail.
  • Ability to manage multiple projects concurrently and multitask effectively.
  • Ability to work in a fast-paced environment with multiple, changing priorities and tight deadlines.
  • Able to partner with other functions/business leaders on complex problems and business issues.
  • Leadership ability – able to inspire others to action – both direct subordinates and peers.
  • Strong understanding of retail and apparel industry, up-to-date on industry events and hold perspective on major issues.
  • Ability to analyze financial reports.
What We Offer
  • A company built on Canadian roots and heritage.
  • Your work is recognized with a comprehensive and competitive Total Rewards Program.
  • Opportunities for career growth through numerous internal and external programs.
  • Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards.
  • Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about.
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
  • Inspiring leaders and colleagues who will lift you up and help you grow.

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work every day.