Administrative Professional
1 week ago
We are a dynamic and innovative dental clinic, committed to providing exceptional patient care and service in a paediatric setting. Our team is dedicated to delivering high-quality treatment outcomes and exceeding patient expectations.
The RoleWe are seeking a highly skilled and experienced Dental Administrator to join our team. The successful candidate will be responsible for ensuring the smooth operation of our front office, providing exceptional patient care, and supporting our clinical team.
Key Responsibilities- Patient Care
- Verify and update patient information for each scheduled appointment.
- Mark patients as arrived for their appointment.
- Communicate with patients while they wait, including letting them know if the schedule is running late.
- Front Office Management
- Ensure the reception area is well presented, welcoming, and organized.
- Accurately input all patient information into dental software, gathering relevant details and appropriately completing all required record keeping.
- Communication and Administration
- Manage incoming calls and direct appropriately.
- Return messages in a timely manner.
- Optimize the patient appointment schedule efficiency.
- Manage the patient re-care system.
- Place patient follow-up calls after treatment as required.
- Handle patient calls and inquiries about appointments, confirmations, changes, and cancellations.
- Process patient referrals and other patient-related correspondence.
- Professional Development
- Maintain professional and respectful relationships with patients, colleagues, and other dental and medical professionals.
- Handle patient records and email correspondence in compliance with privacy and security requirements.
- Interact with insurance companies, including sending and receiving pre-determinations.
- Respect office policies surrounding payment plans and collecting payments.
- Team Support
- Assist the Treatment Coordinator and Office Manager with additional duties, such as:
- Communicating with patients about the cost of large treatment plans prior to their appointments.
- Tracking various data points and creating reports as required.
- Assisting with accounts receivables.
- Print and balance end of day, including checking that end of day dental software reports match POS reports.
- Complete bank deposits at the end of day as required.
- Assist the Treatment Coordinator and Office Manager with additional duties, such as:
- Qualifications
- 3 Years experience as a Dental Administrator.
We offer a competitive compensation package, including:
- Competitive wages.
- Free ample parking.
- Employee social events.
- Benefits for eligible employees.
- Profit sharing plan for eligible employees.
- Uniform allowance for eligible employees.
We are an equal opportunity employer and welcome applications from all qualified candidates.
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