Technical Support Specialist
4 weeks ago
Job Title: Technical Support Specialist
Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at BYTEMINDS IT SERVICES INC. The successful candidate will be responsible for providing technical support to our clients, including troubleshooting and resolving technical issues, and providing training and guidance to users.
Key Responsibilities:
- Provide technical support to clients via phone, email, and in-person
- Troubleshoot and resolve technical issues with computer systems, networks, and software
- Provide training and guidance to users on the use of computer systems and software
- Collaborate with other technical support team members to resolve complex technical issues
- Document and maintain accurate records of technical support interactions
Requirements:
- 7 months to less than 1 year of experience in a technical support role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Knowledge of computer systems, networks, and software
- Ability to work independently and as part of a team
Working Conditions:
- 35 hours per week
- Permanent position
- English language
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