Credit and Collections Specialist
2 months ago
About Us
CB Canada is a leading customer solutions provider, manufacturing and supplying quality products to some of North America's largest retailers and foodservice chains. Our company is committed to delivering a better experience for customers and consumers, and a better employment experience for our people We operate multiple manufacturing facilities in both Canada and the U.S.
Our Mission
We are committed to doing what's right for the planet, people, and the communities in which we operate. From production to delivery, we're engaged locally and at the industry level in ensuring a sustainable future for our customers and consumers.
Our Culture
We empower our people to turn their ideas into solutions, execute with integrity, deliver with quality, and take pride in their work. In turn, we foster a culture built on our values that supports everyone to be their best.
The Role
We are looking for a Credit and Collections Specialist to join our team. As part of a team of six, you will play a critical role in the department's overall responsibility. You will focus on investigating, verifying, and resolving operational deductions, and collaborate internally to maintain our exceptional financial health through the successful collection of $100Ks in withheld or reduced payments.
This is a hybrid opportunity, working a portion of the time in our brand new, beautiful, high-tech office space.
What You'll Do
- Own the Operational Deduction Process
- Collaborate internally to prioritize other collection activities and maintain DSO and DTP.
- Complete monthly reconciliation of accounts, clearing of credits, and investigation of unapplied cash.
- Manage daily bank deposit cash applications and balancing, including accurate coding of operational and trade deductions, providing all required deduction backup.
- Build Relationships
- Collaborate within and across departments to ensure clear communication on initial onboarding, process changes in billing, and unauthorized withholding of complete payments by customers.
- Build relationships with the AP contacts at our customers and prioritize customer service, empathy, and respect.
- Contribute to Projects
- Play a key role in department and company projects, contributing to system upgrades, deductions analysis and process improvements.
What You Bring
- The expertise. You have 3+ years in a credit and collections role with a CPG or Food & Beverage background. You have proven financial investigation skills with an ability to analyze, interpret, forecast, and present findings and reports. You are highly proficient with Excel and AX systems.
- The initiative. You are process-driven and have outstanding attention to detail and organizational skills. You thrive in an autonomous role, and you have a curiosity to understand the organization's business and financial workings and consistently improve upon them. You can work both responsively and proactively.
- The interpersonal skills. You have flexible and effective communication skills and can build positive working relationships across teams, agencies, and customers. You are customer-service-oriented, comfortable making phone calls to follow up on payment requests, and can negotiate effectively, maintaining composure under pressure.
What We Offer
- We want you to feel appreciated. We provide a competitive Total Rewards package, including health benefits from Day 1, employer matched retirement savings plans, and optional Health or Wellness Spending Account. In addition, many of our team members enjoy flex hours and the opportunity to work from home.
- We value continuous learning, skills development, and career growth and we offer a Tuition Assistance Program for learning outside our environment.
- We want you to take your work home. While you don't have to drink coffee to work here, we have an employee discount on our products.
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