Credit and Collections Specialist

2 months ago

Mississauga, Ontario, Canada Ecolab Full time
Job Title: Credit and Collections Specialist

Ecolab is seeking a skilled Credit and Collections Specialist to join our team. As a key member of our finance department, you will be responsible for managing past due invoice collection, pricing issues, customer inquiries, and other credit-related disputes.

Key Responsibilities:
  • Conduct payment collection of outstanding customer accounts via outbound phone calls, order review, intranet websites, various customer A/P portals, and email correspondence
  • Respond to incoming calls and mail from aligned accounts
  • Track misaligned payments and ensure reconciliation of credits on customer accounts
  • Liaise with different departments both with internal and external customers to support and resolve all credit issues and misalignment
  • Provide regular updates through reporting, customer statement, and invoicing
  • Ensure banking and credit information of customers are accurately set up
  • Utilize strong written and verbal communication skills to effectively communicate in a professional manner to maintain the business relationship while collecting on past due AR
  • Research and resolve disputes and invoice issues in a timely manner
Requirements:
  • Post-secondary education required
  • 2 years of experience working in credit, finance, accounting, customer service, and/or related technical or customer service field
  • No immigration sponsorship available
Preferred Qualifications:
  • Bachelor's degree in a finance, accounting, business, or a related field
  • Intermediate proficiency in Microsoft Excel or Access, or the ability to be trained
  • Credit/collections experience and/or customer service experience related to large corporate customers
  • Experience in Microsoft Office (Word, Outlook, and Access)
  • Excellent organizational and time management skills, with ability to manage multiple priorities and meet deadlines
  • Effective oral and written communication skills
  • Must have demonstrated initiative and ability to work independently
  • Self-motivated and both detail and process oriented
  • Proven analytical and problem-solving skills
  • Strong critical thinking and decision-making skills

Ecolab is dedicated to Employment Equity and is committed to fair and equal treatment of associates and applicants. We believe in the importance of diversity and inclusion in the workplace and strive to create an environment where everyone feels valued and respected.

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