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Bilingual Customer Success Professional

2 months ago

Toronto, Ontario, Canada Insight Global Full time
Customer Success Specialist

We are seeking a highly skilled Bilingual Customer Success Specialist to join our team at Insight Global. As a key member of our client support team, you will be responsible for fostering strong relationships with customers across North America.

Key Responsibilities:

  • Provide exceptional customer service and support to clients
  • Work closely with the North American teams to enhance customer satisfaction and contribute to team-driven projects
  • Upskill and reskill to stay up-to-date with industry trends and best practices

Requirements:

  • Bachelor's degree in Business, Marketing, or a related field
  • Fluent in both French and English
  • 2+ years' experience in a similar role
  • Proven ability in handling multiple tasks simultaneously with attention to detail
  • Experience in delivering client-focused solutions based on customer needs
  • Exceptional listening, speaking, and written communication skills
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Keynote)
  • Experience with productivity tools such as Slack, Notion, Intercom, Google Workspace, or similar counterparts

Nice to Have:

  • Experience in a fast-growing software company
  • Knowledge of the advertising industry
  • Marketing Experience

About Insight Global:

We are a leading provider of workforce solutions and services. Our team is dedicated to delivering exceptional customer experiences and building long-term relationships with our clients.

What We Offer:

  • Competitive compensation and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.