ServiceNow Business Analyst: Delivering Expert IT Solutions

4 days ago

Toronto, Canada Tata Consultancy Services Full time

About Us

Tata Consultancy Services is a global leader in consulting and technology services, serving clients across 55 countries.

Our Commitment to Diversity and Inclusion

We are committed to fostering an inclusive environment where all associates feel valued and respected. Our continued commitment to diversity and inclusion is reflected in our people stories across our workforce implemented through equitable workplace policies and processes.

A Global Presence

We operate on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities.

What We Do

We help businesses navigate the digital landscape by providing innovative solutions that drive growth and improvement. Our agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our customers.

Job Summary

This role requires an expert ServiceNow Business System Analyst to enhance or establish a professional network with managers and senior managers. The ideal candidate will be responsible for coordinating communication between various departments, ensuring awareness and approval for releases, enhancements, defects, and any other changes that impact In-Service Now expertise.

Key Responsibilities

  • SNOW BSA ServiceNow Business System Analyst to enhance or establish a professional network with managers and senior managers,
  • Business Users, regionally & globally Coordinate communication between various departments to ensure awareness and approval for releases, enhancement, defects and any other changes that impact In Service Now Expertise working in Service Now Integrations like eBonding, Autocut etc.;
  • Experience with APIs and data mapping rules Essential -ensure it remains consistent with the ITSM strategy, SDLC process and ensure coordination with all other IT processes Assist and Manage communications with the team (Offshore and Onsite), as well as stakeholders and business and IT management.
  • Assist with Implementing and facilitating change management within assigned projects.
  • Define IT Services and develop processes to manage, protect and measure the ServiceNow ServiceUnit Testing business solutions based on business requirements.
  • Involve Subject Matter Expert (SME) guidance of ServiceNow to technical, process, and business groups.
  • Should be able to participate in technical workshop with clients /multiple cross vendors/stakeholders to finalize the design solutions
  • Support the release manager for the execution of the master implementation plan per standard implementation methodologies.
  • Provides cost effective and timely on-boarding for Clients/users to our ITSM systems Plan and designs effective end-to-end service management solutions that drive business value across complex and heterogeneous environments.
  • Provides input on processes, procedures, or new approaches.
  • Works across various developers to ensure the best solution is implemented and that timely implementation is achieved.
  • Works across various testers to ensure all test cases are covered and quality delivery is achieved.
  • Assist with Process definition and documentation.

Competitive Salary Range: $80,000 - $120,000 per annum

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resource.

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