Senior Business Process Analyst with expertise in ServiceNow.

3 days ago


Toronto, Canada S.i. Systems Full time
Our Ministry client is seeking a

strong client-facing Business Analyst

with expertise in

ServiceNow.

The ideal candidate will possess excellent communication skills and the ability to create and interpret

requirements process diagrams

while ensuring a deep understanding of ServiceNow configurations and workflows.

Initial contract until March 30, 2025 - can be remote working in PST hours.

Must Have Skills: Over 5 years of experience in

ServiceNow consulting , particularly within HAM or similar modules. Proven ability to work directly with clients in a

consultative and advisory capacity . Strong understanding of ServiceNow workflows, configuration, and integration with

business processes. Familiarity with

stockroom operations

and their expected alignment within ServiceNow systems. Excellent communication and documentation skills, including the ability to create

requirements diagrams . Self-driven and capable of ensuring deliverables are met in line with client expectations.

Responsibilities: Act as a ServiceNow Consultant, providing expert guidance on the implementation and lifecycle adoption of Hardware Asset Management (HAM). Engage directly with clients to understand their requirements, provide solutions, and ensure the adoption of best practices within ServiceNow. Lead the creation and documentation of process workflows and requirements diagrams to facilitate effective solutions. Demonstrate deep knowledge of ServiceNow configurations, workflows, and how stockroom operations are managed within the platform. Drive industry-leading practices in the deployment and use of ServiceNow solutions. Provide recommendations and insights on optimizing ServiceNow processes in alignment with organizational needs. Apply

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