Customer Experience Representative
1 month ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for providing exceptional customer service through various communication channels, including email, phone, and live chat.
Key Responsibilities
- Assist customers with inquiries and provide information about our products
- Provide timely and effective solutions to customer complaints and issues
- Maintain open communication with the Customer Experience team to ensure all key issues are addressed
- Liaise with courier and warehouse partners to resolve customer concerns and ensure smooth delivery of orders
- Communicate and manage relationships with suppliers and vendors
Requirements
- Minimum 1 year of customer service or retail sales experience
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Proficiency in browser-based and mobile-based applications
- Ability to multitask and thrive in a fast-paced environment
What We Offer
- A competitive benefits package, including medical, dental, and vision
- Paid time off and employee discount on all products
- Free mattress and bedding set upon completion of the probationary period
- Opportunities for growth and advancement within the company
About Us
Silk & Snow is a company that creates products to turn your house into a home. We prioritize diversity and inclusivity in our company culture and offer a supportive environment for our employees to grow and develop.
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