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Customer Success Specialist

2 months ago

Vancouver, British Columbia, Canada Zendesk Canada Full time
About the Role

We are seeking a highly skilled Customer Success Specialist to join our team at Zendesk Canada. As a key member of our customer-facing team, you will be responsible for nurturing customer relationships, onboarding customers to our WFM solution, and helping them achieve success with our tool.

Key Responsibilities
  • Nurture customer relationships and build trust through regular communication and proactive issue resolution
  • Onboard new customers to our WFM solution, ensuring a seamless and successful implementation
  • Help customers set and achieve their success criteria, and provide guidance on best practices for adoption
  • Meet and exceed targets, while also assisting in closing sales deals as needed
  • Stay up-to-date on industry trends and competitor offerings to inform successful success strategies
  • Attend and own account escalations until resolution, and mitigate churn risk through proactive measures
  • Collaborate with the team to optimize processes and improve overall customer experience
Requirements
  • 3+ years of experience in Customer Success, Account Management, or a similar role in B2B
  • Proven track record of managing B2B accounts in previous roles
  • Excellent verbal and written communication skills, with the ability to work in English
  • A team player with experience working remotely
  • Data-driven, with a focus on maintaining high CRM standards to identify improvements and understand success
About Zendesk

Zendesk is an equal opportunity employer, and we're committed to fostering a diverse, equitable, and inclusive workplace. We welcome applications from individuals of all backgrounds and perspectives, and we're proud to be an employer of choice for people with disabilities and disabled veterans. If you require a reasonable accommodation to submit your application or participate in the selection process, please don't hesitate to reach out.