Customer Success Specialist

1 month ago


Vancouver, British Columbia, Canada Zendesk, Inc. Full time
Customer Success Specialist

Your role involves fostering strong relationships with customers, onboarding them to our WFM solution, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption and success with our tool.

As a Customer Success Specialist, you will be responsible for meeting and exceeding your targets, attending and owning account escalations until resolution, and mitigating churn risk. You will also help optimize our processes and work collaboratively with the rest of the team to drive success.

We are looking for a highly motivated and experienced professional with a proven track record in Customer Success, Account Management, or similar roles in B2B. You should have excellent verbal and written communication skills, with the ability to work effectively in a remote team environment.

At Zendesk, we are committed to fostering a culture of diversity, equity, and inclusion. We believe that our differences are what make us stronger, and we are proud to be an equal opportunity employer.



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