Customer Success Specialist
2 months ago
Your role involves fostering strong relationships with customers, onboarding them to our WFM solution, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption and success with our tool. Meeting and exceeding targets is crucial, and you may also be involved in closing sales deals. Your industry knowledge will enable you to stay up-to-date with the latest trends and competitor offerings, guiding successful success strategies.
Key Responsibilities:- Attend and own account escalations until resolution, mitigating churn risk
- Help optimize our processes with the rest of the team
- Manage B2B accounts, leveraging a proven track record of success
- Build relationships with customers who will stay, collaborate, and refer Zendesk
- Maintain high CRM standards to identify improvements and understand success
- Communicate effectively with customers and colleagues, both verbally and in writing
- Work collaboratively as a team player, with experience working remotely
Zendesk is an equal opportunity employer, committed to fostering global diversity, equity, and inclusion in the workplace. We consider individuals without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
We strive to make reasonable accommodations for applicants with disabilities and disabled veterans, pursuant to applicable federal and state law. If you require a reasonable accommodation, please send an email to.
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Customer Success Specialist
2 months ago
Vancouver, British Columbia, Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solution, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption and success with our tool.As a Customer Success...
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Customer Success Specialist
2 months ago
Vancouver, British Columbia, Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solution, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption and success with our tool.As a Customer Success...
-
Customer Success Specialist
2 months ago
Vancouver, British Columbia, Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solution, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption and success with our tool.As a Customer Success...
-
Customer Success Specialist
1 month ago
Vancouver, British Columbia, Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solution, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption and success with our tool.As a Customer Success...
-
Customer Success Specialist
2 months ago
Vancouver, British Columbia, Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solution, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption and success with our tool.As a Customer Success...
-
Customer Success Specialist
2 months ago
Vancouver, British Columbia, Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solution, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption and success with our tool.As a Customer Success...
-
Customer Success Specialist
2 months ago
Vancouver, British Columbia, Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solution, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption and success with our tool.As a Customer Success...
-
Customer Success Specialist
2 months ago
Vancouver, British Columbia, Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solution, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption and success with our tool.As a Customer Success...
-
Customer Success Specialist
1 month ago
Vancouver, British Columbia, Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solution, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption and success with our tool.As a Customer Success...
-
Customer Success Specialist
2 months ago
Vancouver, British Columbia, Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solution, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption and success with our tool.As a Customer Success...
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Customer Success Specialist
1 month ago
Vancouver, British Columbia, Canada Zendesk, Inc. Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Specialist to join our team at Zendesk, Inc. As a key member of our customer-facing team, you will be responsible for nurturing customer relationships, onboarding customers to our WFM solution, and helping them achieve their success criteria.Key ResponsibilitiesNurture customer...
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Customer Success Specialist
1 month ago
Vancouver, British Columbia, Canada Zendesk, Inc. Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Specialist to join our team at Zendesk, Inc. As a key member of our customer-facing team, you will be responsible for nurturing customer relationships, onboarding customers to our WFM solution, and helping them achieve their success criteria.Key ResponsibilitiesNurture customer...
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Customer Success Specialist
1 month ago
Vancouver, British Columbia, Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves nurturing customer relationships, onboarding customers to our WFM solution, and helping them set their success criteria. You will work closely with customers to adopt the tool fully, meet and exceed targets, and assist in closing sales deals. Your industry knowledge will help you stay up-to-date on the latest...
-
Customer Success Specialist
1 month ago
Vancouver, British Columbia, Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves nurturing customer relationships, onboarding customers to our WFM solution, and helping them set their success criteria. You will work closely with customers to adopt the tool fully, meet and exceed targets, and assist in closing sales deals. Your industry knowledge will help you stay up-to-date on the latest...
-
Customer Success Specialist
2 months ago
Vancouver, British Columbia, Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solution, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption and success with our tool. Meeting and exceeding targets...
-
Customer Success Specialist
2 months ago
Vancouver, British Columbia, Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solution, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption and success with our tool. Meeting and exceeding targets...
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Customer Success Specialist
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