Customer Success Specialist

1 month ago

Vancouver, British Columbia, Canada Zendesk, Inc. Full time
About the Role

We are seeking a highly skilled and experienced Customer Success Specialist to join our team at Zendesk, Inc. As a key member of our customer-facing team, you will be responsible for nurturing customer relationships, onboarding customers to our WFM solution, and helping them achieve their success criteria.

Key Responsibilities
  • Nurture customer relationships and build trust through regular communication and proactive issue resolution
  • Onboard new customers to our WFM solution, ensuring a seamless and successful implementation
  • Help customers set and achieve their success criteria, providing guidance and support as needed
  • Meet and exceed customer satisfaction targets, identifying and mitigating churn risk
  • Collaborate with internal teams to optimize processes and improve customer outcomes
Requirements
  • 3+ years of experience in Customer Success, Account Management, or a similar role in B2B
  • Proven track record of managing B2B accounts and driving customer success
  • Excellent verbal and written communication skills, with the ability to work in English
  • A team player with experience working remotely
About Zendesk, Inc.

Zendesk, Inc. is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We believe that diversity and inclusion are essential to our success and strive to create a workplace where everyone feels valued, respected, and empowered to contribute their best work.

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