Visitor Services Coordinator
2 months ago
About the Role
The Bank of Canada is seeking a highly skilled and experienced Visitor Services Coordinator to join our team. As a key member of our Visitor Services team, you will play a central role in delivering exceptional visitor experiences and promoting a better understanding of the Bank's mission and values.
Key Responsibilities
- Develop and deliver high-quality educational programs and services to visitors, including guided tours, workshops, and interactive experiences.
- Assist in the development and implementation of curriculum-based educational programs for schools and other groups.
- Collaborate with the Interpretation and Outreach team to develop and deliver virtual and onsite educational programs and resources.
- Provide training and support to the Visitor Services team on best practices for program delivery and customer service.
- Interpret the history and themes of the Bank's museum and communicate them to the public through various activities and programs.
- Contribute to the evaluation of visitor experiences and provide feedback to improve services and programs.
- Assign daily tasks to Museum Guides and provide input into the recruitment and performance evaluation of interpretive staff.
Requirements
- Post-secondary degree or diploma in a related field, such as education, public history, or museum studies.
- Minimum of one year of experience coordinating services to the public and two years of relevant programming experience in a museum or public setting.
- Strong communication and presentation skills, with the ability to adapt to different audiences and situations.
- Knowledge of the Bank of Canada's mission and values, as well as its role in the Canadian economy.
- Ability to work independently and as part of a team, with a strong focus on customer service and quality assurance.
- Language proficiency in English and French, with a minimum starting level of functional (level 4) in the second official language.
What We Offer
- A competitive compensation and benefits package, including a defined-benefit pension plan and comprehensive health and dental benefits.
- Opportunities for professional development and growth, including training and education programs.
- A dynamic and inclusive work environment, with a strong focus on diversity and inclusion.
- A chance to contribute to the Bank's mission and values, and make a positive impact on the Canadian economy.
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