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Visitor Services Coordinator

2 months ago

Ottawa, Ontario, Canada The Bank of Canada Full time
About the Role

We are seeking a highly motivated and organized Visitor Services Coordinator to join our team at the Bank of Canada. As a key member of our Visitor Services team, you will play a central role in delivering exceptional customer service and educational programs to visitors.

Key Responsibilities
  • Develop and deliver educational programs for visitors, both in-person and virtually
  • Coordinate daily operations of the Museum, including scheduling and resource allocation
  • Provide excellent customer service, answering questions and addressing concerns from visitors
  • Assist in the development and implementation of curriculum-based educational programs
  • Collaborate with the Interpretation and Outreach team to create engaging and interactive experiences for visitors
  • Evaluate visitor experience and provide feedback to improve services
  • Supervise and support Museum Guides, including scheduling and training
Requirements
  • Post-secondary degree or diploma in a related field (e.g., education, public history, museum studies)
  • Minimum one year of work experience coordinating services to the public and two years of relevant programming experience in a museum or public setting
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Flexibility to work weekends, holidays, and occasional evening shifts
What We Offer
  • Competitive salary and benefits package
  • Opportunity to work in a dynamic and innovative organization
  • Professional development and training opportunities
  • Relocation assistance may be provided