Lead Operations Director of Client Success

2 days ago

Toronto, Ontario, Canada Etraveli Group Full time

About Etraveli Group

We are travel tech entrepreneurs, changing the way millions of people travel. Our proprietary virtual interlining technology provides access to billions of travel itineraries by combining flights from different airline carriers that don't traditionally work together. We take our customers from point A to B via C, at the lowest possible price.

We pride ourselves on the performance-driven environment we have created for our teams to prosper and excel in. We come to work ready, to challenge and be challenged. We're big enough to give our teams support but small enough that every person makes a difference.

The Role

As Lead Operations Director of Client Success, you will play a pivotal role in shaping how Etraveli Group serves its clients. Reporting directly to the CEO, you will bridge the gap between sales and client delivery, ensuring smooth handovers, exceptional service delivery, and long-term client satisfaction. This role requires exceptional organizational skills, and the ability to collaborate with internal and external stakeholders. The lead operations director of client success will develop long-term plans that usher in new levels of productivity and success for the company.

Key Responsibilities

  • Act as the primary point of contact during the sales-to-operations handover process, ensuring all client requirements and expectations are clearly communicated and documented.
  • Set strategic goals for operational efficiency and increased productivity
  • Lead the onboarding of new clients, ensuring a seamless transition to post-go-live operations.
  • Analyze current operational processes and performance, recommending solutions for improvement where necessary
  • Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives

Benefits

Etraveli Group offers an opportunity to work with a young, dynamic, and growing team composed of high-caliber professionals. We value professionalism and promote a culture where individuals are encouraged to do more and be more. If you feel you share our passion for excellence, and growth, then look no further. We have an ambitious mission, and we need a world-class team to make it a reality.

Estimated Salary: $150,000 - $200,000 per year, depending on experience.

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