Customer Service Manager

2 weeks ago


Milton, Ontario, Canada Party City Full time
Job Overview

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Canadian Tire Store 169. In this role, you will be responsible for leading the sales floor team, ensuring exceptional customer service, and driving sales growth.

About the Role

This is a permanent position with a competitive salary range of $60,000 - $80,000 per year, depending on experience. As a Customer Service Manager, you will have the opportunity to work in a fast-paced retail environment, managing a team of cashiers, retail salespersons, and sales clerks.

Key Responsibilities
  • Lead and manage a team of sales staff, providing guidance, support, and feedback to ensure excellent customer service and sales performance.
  • Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase employee engagement.
  • Maintain a thorough knowledge of store products, services, and promotions to provide expert advice to customers.
  • Work collaboratively with other departments to achieve business objectives and resolve customer complaints.
Requirements
  • 1-2 years of experience in a supervisory or management role in a retail environment.
  • Excellent communication, leadership, and problem-solving skills.
  • Able to work effectively in a fast-paced environment, meeting deadlines and adapting to changing priorities.
  • Strong analytical and problem-solving skills, with the ability to interpret sales data and make informed decisions.
Benefits
  • Competitive salary range of $60,000 - $80,000 per year, depending on experience.
  • Dental plan, disability benefits, group insurance benefits, and life insurance.
  • Permanent full-time employment with opportunities for career advancement.
Working Conditions

This is a permanent, full-time position working 30-40 hours per week. The ideal candidate must be able to work in a fast-paced environment, standing for extended periods, and walking regularly.



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