Customer Service Advocate
3 weeks ago
We are seeking a skilled Customer Service Advocate to join our Supply Chain team at ROCKWOOL Group. This role is based in our Milton office and is a contract position for 18 months.
This is a fully on-site role in our Milton, ON head office with working hours from 8:30am to 5pm or 9:30am to 6pm, Monday through Friday.
Your Future Team:
You will report to the Customer Service Manager and work closely with the Supply Chain team to ensure seamless order processing and customer satisfaction.
What You Will Be Doing:
As a Customer Service Advocate, you will be responsible for:
- Processing a high volume of customer orders and inquiries in a timely and professional manner
- Recording, processing, and responding to all customer requests and concerns
- Running daily and weekly reports to track accurate execution of customer orders
- Liaising with the Supply Chain team to ensure smooth order fulfillment
- Taking pride in relationship building to set customers and ROCKWOOL up for continued success
What You Bring:
- A solid background in customer service
- 1-3 years of experience managing high volumes of orders
- Prior SAP experience is a plus
- Excel skills are a plus
- A post-secondary degree
- Computer software proficiency in MS Office products
- Multitasking, autonomy, and time-management skills
What We Offer:
- Competitive salary
- Comprehensive benefits package including Health, Dental, Vision, Massage Therapy, and more
- Generous Paid Time Off (PTO) and Paid Holidays
- Retirement Pension Matching Program
- Work-Life Balance
- Life and Disability Programs
- Educational Assistance
- Top-up plans for maternity and paternity leave
- Fitness Reimbursement
- Employee Assistance Program (EAP)
About Us:
ROCKWOOL Group is the world leader in stone wool solutions, transforming volcanic rock into safe and sustainable products that enrich modern living.
We are a global company with over 12,000 employees, located in 40+ countries, and 51 manufacturing facilities, all focused on enriching modern living through our innovative solutions.
Sustainability is at the heart of our business strategy, and we are committed to the United Nations Sustainable Development Goals (SDGs), with a focus on environmental responsibility and social impact.
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