Customer Service Ambassador

5 days ago


Milton, Ontario, Canada EMCO Corporation Full time

Company Overview


Riptide is a dynamic organization that values its customers above all else. As a Customer Service Representative, you will be the face of our company and play a critical role in business development and relationship building.


Estimated Salary: $60,000 - $80,000 per year, depending on location and experience.



About the Job


We are seeking a powerful communicator who can effectively share information in both written and verbal manners. Our ideal candidate is energized and passionate about what they do, always striving to deliver exceptional customer experiences.


Your Key Responsibilities:



  • Provide timely and professional responses to customer inquiries via phone, email, or chat.
  • Troubleshoot and investigate issues, generating meaningful feedback from customers to drive positive experiences.
  • Work collaboratively with internal teams to ensure smooth sales processes from start to finish.
  • Maintain accurate records and data management capabilities, demonstrating attention-to-detail.


Required Skills and Qualifications


To succeed in this role, you will need:



  • A minimum of 2 years' experience in a fast-paced business environment focused on customer service and/or marketing.
  • A passion for identifying process improvements and new sales opportunities.
  • Data management capability and strong phone contact handling skills.
  • Bilingualism (French, English) is preferred.


Benefits


Riptide offers a comprehensive benefits package, including:



  • Competitive base compensation and an industry-leading profit-sharing opportunity.
  • Comprehensive Benefits and Wellness programs.
  • Optional Pension Plan and Group RRSP.


Others


Riptide is an equal opportunity employer committed to maintaining a discrimination-free workplace where all employees can contribute to their fullest potential. We welcome applications from diverse candidates who share our commitment to excellence.



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