Customer Service Operations Manager

3 weeks ago


Milton, Ontario, Canada Rentokil Initial Full time

Role Overview

Steritech is a leading provider of food safety, quality assurance, and customer experience management solutions. We are seeking a highly skilled Customer Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our services to clients across various industries.

  • Identify opportunities to improve processes and increase efficiency within the department.
  • Collaborate with the support team to troubleshoot issues and implement solutions.
  • Develop and maintain regular reporting to ensure data accuracy.

Requirements

  • At least 5 years of customer support and administrative experience.
  • Proficient in Microsoft Office and Google Suite.
  • Ability to work in a fast-paced environment.
  • Strong attention to detail and willingness to learn.

Benefits

Steritech offers a comprehensive benefits package, including robust paid training, professional development opportunities, and access to tuition reimbursement and scholarship programs. We also provide excellent health benefits, company-paid short-term disability, and employee assistance programs.



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