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Luxury Fashion Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Luxury Fashion Customer Service Representative. As a key member of our Support Services Group, you will be responsible for providing exceptional customer service to our clients in the fashion industry.
Key Responsibilities- Handle inbound customer contacts in a courteous, timely, and professional manner.
- Listen to customers, understand their needs, and resolve customer issues through consultative selling.
- Utilize systems and technology to complete account management tasks and accurately document customer claims.
- Follow all required scripts, policies, and procedures to ensure compliance and quality service.
- Stay up-to-date on product knowledge and industry trends through ongoing training and development.
- Must be 18 years of age or older.
- High school diploma or equivalent required.
- Experience with data entry and customer service software.
- Excellent organizational, written, and oral communication skills.
- Ability to work regularly scheduled shifts within our hours of operation.
- Competitive compensation and benefits package.
- Opportunities for career growth and advancement within our company.
- PAID training and development programs.
- Significant career development and advancement opportunities.