Agricultural Relationship Manager
1 week ago
GoodLeaf Farms is a proud Canadian company at the forefront of innovation, striving to grow food security for communities from coast to coast. We are focused on producing ultra-fresh greens, 365 days a year using no harsh chemicals, a carbon footprint that is just half that of a traditional farm and using less than 10% of the water traditionally used.
Job OverviewWe are seeking an Agricultural Relationship Manager to join our team As an Agricultural Relationship Manager, you will manage customer relationships and work with cross-functional peers to execute the customer order-to-delivery process. This includes managing customer orders against forecast, troubleshooting and resolving delivery failures, executing against order programs and policy, managing customer penalty deductions through investigation and working with internal stakeholders to correct root cause, supporting production to allocate product, providing daily communication to sales team about fill rate and delivery expectations.
Key Responsibilities- Facilitate the New Customer set-up process with the support of the Sales team, engaging all internal stakeholders to set up customers, products, freight, and packaging requirements across the farm network.
- Collaborate with Freight companies and Logistics Manager to establish new freight lanes/ delivery locations, to meet delivery of products on time and in full to customers.
- Monitoring customer order trends to identify steps to maximize fill rate.
- Monitor forecast versus farm output and identify extra volume by crop, and opportunities to increase customer orders.
- Accountability and strong management of claims related to customer accounts.
- Post-secondary education, with a minimum of three years' experience in customer-focused support roles, preferably in agriculture-, horticulture- or food-based operations in Canada.
- Strong communication skills – written and verbal (English & French - Required).
- Bilingual English & French Required.
- Ability to forge partnerships with other areas to drive performance across business and functional lines.
- System Knowledge: proficient in Microsoft Office, Excel in particular.
This is a full-time position with a salary range of $65,000-$80,000 per annum. The successful candidate will be required to work in the office 50-60% of the time per week and be flexible to address urgent matters after hours or on weekends.
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