Customer Success and Relationship Development Specialist

1 month ago


Guelph, Ontario, Canada Altruck International Truck Centres Full time
About Altruck International Truck Centres

Altruck International Truck Centres is a dynamic organization seeking an experienced Customer Success and Relationship Development Specialist to join our team.

Job Summary

We are looking for a skilled professional to ensure the successful onboarding of new clients, manage pilot programs, and conduct quarterly business reviews with existing customers. The ideal candidate will be responsible for building strong, lasting relationships with our clients and ensuring their ongoing success with our products/services.

Key Responsibilities:
  • Customer Onboarding: Guide new clients through the onboarding process, ensuring a smooth transition, understanding of our products/services, and helping them achieve their goals.
  • Pilot Programs: Manage pilot programs for new clients, ensuring their needs are met, and gathering feedback to refine our offerings before full implementation.
  • Quarterly Business Reviews (QBRs): Conduct regular QBRs with existing clients to assess their progress, review goals, and identify opportunities for improvement. Provide strategic insights and recommendations.
  • Management: Build and maintain strong relationships with clients, serving as the main point of contact and understanding their needs to provide tailored solutions.
  • Collaboration: Work closely with sales, marketing, and product teams to ensure a cohesive customer experience and to identify opportunities for upselling and cross-selling.
Requirements
  • Bachelor's Degree: In Business, Marketing, or a related field preferred or equivalent experience.
  • Proven Experience: In customer success, account management, or a related role.
  • Communication Skills: Excellent communication and interpersonal skills.
  • Problem-Solving Abilities: Strong problem-solving abilities and a proactive mindset.
  • Teamwork: Ability to work collaboratively in a team environment.
  • Results-Oriented: Results-oriented with a focus on customer satisfaction and retention.
Compensation

$45,000.00 - $50,000.00 per year, depending on experience, plus performance-based incentives.

Benefits
  • Health Benefits: Comprehensive health, dental, and vision benefits.
  • Flexible Work Arrangements: Paid time off and flexible work arrangements.
  • Professional Development: Opportunities for professional development and growth.
  • Positive Work Environment: A positive and inclusive work environment.


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