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Technical Support Specialist

2 months ago

Port Coquitlam, British Columbia, Canada AMPM Systems Ltd. Full time
At AM/PM Systems Ltd., we are seeking a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary duties will include giving access to computer networks, reporting on the performance of computer systems and networks, and consulting user guides and technical manuals to research and implement solutions. You will also be responsible for collecting, organizing, and maintaining a problems and solutions log for use by other technical support analysts. Additionally, you will set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software. If you have a passion for delivering top-notch technical support and are looking for a challenging and rewarding role, we encourage you to apply.

**Key Responsibilities:**

* Provide technical support to clients via phone, email, or in-person
* Troubleshoot and resolve technical issues with computer systems and networks
* Collaborate with other technical support analysts to resolve complex issues
* Develop and maintain technical documentation and knowledge base
* Stay up-to-date with the latest technology trends and advancements

**Requirements:**

* College/CEGEP diploma or equivalent
* 1-2 years of experience in a technical support role
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment
* Proficiency in computer systems and networks

**What We Offer:**

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

**How to Apply:**

If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application, including your resume and cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

**Language:**

English

**Work Term:**

Permanent

**Hours:**

40 hours per week