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Product Advisor

1 month ago

Vancouver, British Columbia, Canada OpenRoad Auto Group Full time

Unlock Your Potential with OpenRoad Auto Group

At OpenRoad Auto Group, we're passionate about delivering exceptional customer experiences and building long-lasting relationships. As a Product Advisor, you'll play a key role in helping us achieve this goal.

Key Responsibilities:

  • Provide exceptional customer service by determining each prospective client's vehicle needs through active listening and questioning.
  • Promote new business and contribute to the company's customer base by seeking new customers through prospecting and referral networks.
  • Sell new and pre-owned vehicles, and demonstrate vehicles (including test drives).
  • Stay up-to-date on the terminology of the automobile business and technological changes in all products/inventory.
  • Participate in product training to ensure thorough knowledge of all products, including features, specifications, prices, colors, options, and standard equipment.
  • Use effective closing techniques and ask for help from management when necessary.
  • Deliver new and pre-owned vehicles to customers and ensure they understand the vehicle's operating features, warranty, and paperwork.
  • Introduce customers to Service Department personnel to emphasize the quality and efficiency of the dealership's service operations.
  • Set goals for monthly productivity and plan how to reach them.
  • Follow all dealership processes and procedures to ensure excellent Customer Satisfaction Index ratings.
  • Attend department meetings as required.
  • Follow company safety policies and practices, and report any accidents to a Manager/Supervisor.

Requirements:

  • Good interpersonal skills and ability to communicate effectively with others.
  • Ability to work effectively with all levels of the organization.
  • Strong computer skills, including internet and MS Office, with the ability to maintain records using a computerized system.
  • Effective negotiation skills and ability to make sound decisions.
  • A Current VSA MDC License and a valid British Columbia Driver's License with a good driving record.