Product Advisor
1 week ago
As a Product Advisor at MINI Vancouver, you will be responsible for providing exceptional customer service by determining each prospective client's vehicle needs through questioning and active listening.
You will promote new business and contribute to the company's customer base by seeking new customers through prospecting and referral networks.
Selling new and pre-owned vehicles, and demonstrating vehicles to customers, including test drives, is also a key responsibility.
You will be expected to understand the terminology of the automobile business and stay up-to-date with technological changes in all products and inventory.
Thorough knowledge of all products, including features, specifications, prices, colors, options, and standard equipment, is required.
You will use closing techniques effectively and ask for help from management when necessary.
Delivering new and pre-owned vehicles to customers and ensuring they understand the vehicle's operating features, warranty, and paperwork is also a key responsibility.
You will introduce customers to Service Department personnel to emphasize the quality and efficiency of the dealership's service operations.
Setting goals for monthly productivity and planning how to reach those objectives is also a key responsibility.
You will follow all dealership processes and procedures to ensure an excellent Customer Satisfaction Index rating on sales, delivery, and follow-up.
Key Skills and Abilities
- Good interpersonal skills and ability to communicate with others.
- Ability to work effectively with all levels of the organization.
- Strong computer skills, including internet and MS Office.
- Effective negotiation skills and ability to make sound decisions.
- A Current VSA MDC License.
- A valid British Columbia Driver's License with a good driving record.
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