Operations Manager

3 weeks ago

Toronto, Ontario, Canada Oliver & Bonacini Restaurants Full time

Company Overview

We are seeking an exceptional Senior Manager to join our team at Oliver & Bonacini Restaurants. As a key member of our management staff, you will play a vital role in ensuring the smooth operation of our venues.

Salary: $70,000 - $90,000 per year

Job Description

The Senior Manager is accountable for the day-to-day operations of the venue, including staffing, cost controls, staff training, budgeting, and active floor management during events.

This position requires strong leadership skills, with the ability to communicate effectively with all team members and stakeholders. You will be responsible for building and maintaining relationships with guests, team members, and management alike, while also ensuring that our high standards of service and quality are consistently met.

Key Responsibilities:

  • Communicate the vision to all team members and lead by example.
  • Monitor and achieve the O&B points of technical service and points of detail.
  • Build and maintain relationships with guests, team members, and management.
  • Follow bar, beverage, and wine control procedures accurately.
  • Show leadership in creating a culture that revolves around the experience and enjoyment of food, beverage, and service.
  • Demonstrate high personal integrity and business ethics.
  • Conduct recruitment and selection, training and development initiatives, as well as performance management and employee coaching.
  • Use conflict resolution and problem-solving skills.
  • Assist with the tracking of sales, invoicing, and managing inventory.
  • Conduct briefings with event service staff prior to each function.
  • Schedule event staff to properly service events/functions.
  • Ensure accuracy and timeliness of payroll records.
  • Strive for maximum efficiency and continual improvement of staff productivity.
  • Participate on the Health & Safety Committee, ensuring that the Occupational Health & Safety Act and WSIB procedures are being followed.
  • Ensure facility maintenance, repair, and cleanliness at all times.
  • Build relationships with vendors and suppliers.
  • Additional duties as assigned or required.

Onsite Expectations:

  • Client greeting and pre-event walk-through.
  • Review timeline and key moments of event with client.
  • Lead onsite FOH team for setup, execution, and tear-down of the event.
  • Work directly with the culinary team to communicate last-minute details and conduct pre-event meeting confirm timing and plan for the event.
  • Expo all food from kitchen during event.
  • Ensure set up is per floor plan and client changes.
  • Liaise and grow relationships with clients and vendors.

Qualifications

  • Post-secondary diploma/degree in Business or Hospitality.
  • Minimum 2-3 years' experience managing a variety of events (inclusive of small, large, and high-profile functions).

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