Operations Manager

1 month ago

Toronto, Ontario, Canada Alo Full time
Operations Lead Role

Alo is seeking a highly motivated and organized Operations Lead to join our store leadership team. As a key member of the team, you will be responsible for driving and coaching to profitability and efficiency.

Key Responsibilities:
  • Lead and execute inventory management processes effectively, focusing on maximizing inventory accuracy and reducing shrink.
  • Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps.
  • Manage the execution of key operational functions, including shipment, receiving, and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management.
  • Champion strong visual standards for the sales floor.
  • Support a safe work environment and efficient operation through strong stockroom standards and processes.
Business Acumen:
  • Partner with the Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized.
  • Demonstrate strong business acumen by leveraging metrics to support business-driving strategies.
  • Move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests.
People Leadership:
  • Lead by example and inspire staff in daily operations and guest experience.
  • Directly oversee the Operations Associates; responsible for recruitment and development of talent.
  • Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader.
Requirements:
  • 2+ years of prior work experience in a client-centric, sales environment.
  • Proven leadership capabilities demonstrating excellent decision-making.
  • Values feedback, receptive to receiving feedback, and eager to provide.
  • High energy, upbeat, and enthusiastic with the ability to integrate fun and work.
  • Self-motivated with a desire to achieve results and excel individually and as a team.
  • Excellent interpersonal and written communication skills.
  • Aligns with and embodies Alo's guiding principles.

Alo offers a competitive compensation package, including a generous employee discount, competitive medical, dental, and vision plan options, and enhanced additional benefits. We are an equal opportunity employer and welcome applications from diverse candidates.

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