IT Operations Manager

2 days ago


Toronto, Ontario, Canada Bond Brand Loyalty Full time

Bond is a company that values diversity and inclusion, and we're seeking an IT Operations Manager to join our team. This role involves managing the day-to-day operations of the cloud application support team, ensuring continuous availability and performance. The successful candidate will have experience in handling incident situations and advanced knowledge of current digital technologies and applications hosted on Azure cloud and Databricks.

The IT Operations Manager will be responsible for leading and managing the day-to-day operations of the cloud application support team, prioritizing incidents according to their urgency and impact on the business. The role involves managing business as usual (BAU) requests and incidents, ensuring first call resolution and effective ticket hygiene and closure. The successful candidate will have strong project management and team leadership skills, as well as a solid grasp of ITIL process and ITIL certification.

The ideal candidate will have experience in handling incident situations with exposure to all basic ITIL processes, and advanced knowledge of current digital technologies and applications hosted on Azure cloud and Databricks. They will also have supervisory or team lead experience in a technical support field, and strong written and verbal communications skills. A Computer Science Degree or related field is also required.

We are looking for a highly motivated IT Operations Manager who can work in a deadline-driven environment with minimal supervision. The successful candidate will have the ability to work after hours in a 24/7 support environment.



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