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Document Specialist, Team Support

2 months ago

Toronto, Ontario, Canada Mc Carthy Tetrault Full time

Job Opportunity

McCarthy Tétrault is seeking a skilled professional to join our team as a Document Specialist, Team Support. As a key member of our Document Services Group, you will play a critical role in ensuring the efficient production of high-quality documents.

Key Responsibilities

  • Support Supervisors in coordinating the intake process for document production and support requests, prioritizing workload and assigning tasks as needed.
  • Work with Document Specialists to ensure adherence to document production processes and guidelines, reconciling client requests for accuracy and identifying areas for process improvement.
  • Act as a liaison between DSG and clients, addressing escalated concerns and resolving issues in a timely manner.
  • Monitor process metrics to ensure efficient document production and identify opportunities for improvement.
  • Develop and implement style sheets, macros, and templates, as well as master new presentation and word processing software.
  • Collaborate with Supervisors to ensure consistent information sharing between shifts.
  • Coach and train team members on service quality, client service, and business standards.
  • Perform other duties as assigned.

Requirements

  • Post-secondary diploma with specialization in legal/office administration or equivalent experience.
  • Minimum 4 years of experience in a professional work environment, with 3 years of relevant document services experience.
  • Knowledge of legal terminology, documents, and procedures an asset.
  • Excellent English communication skills (verbal and written) are required; fluency in French considered an asset.
  • Excellent interpersonal skills and customer service orientation.
  • Highly developed analytical, problem-solving, decision-making, conflict management, and negotiation skills.
  • Ability to communicate effectively in various ways to ensure understanding and influence outcomes.
  • Patience, flexibility, and ability to manage difficult situations.
  • Well-organized with meticulous attention to detail and strong proofreading skills.
  • Ability to adapt to different work schedules, including weekends and statutory holidays.
  • Confident in working independently, prioritizing, and making day-to-day decisions, with judgment to seek supervisory assistance when needed.

What We Offer

  • Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
  • Competitive compensation, paid overtime, and generous time off, including a day off to volunteer and a day off for your birthday.
  • Commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
  • Strong community involvement and a commitment to equity, diversity, and inclusion.
  • Collaborative, cohesive culture that connects lawyers and business teams through collective purpose.

We thank all applicants for their interest in McCarthy Tétrault; however, only chosen applicants will be contacted. We regret that we are unable to respond to individual inquiries about application status. McCarthy Tétrault is an equal opportunity employer that fosters an inclusive, equitable, and accessible environment. Please notify us if you require accommodation at any time during the recruitment process.