Document Specialist, Team Support

3 weeks ago

Toronto, Ontario, Canada Mc Carthy Tetrault Full time

Job Title: Document Specialist, Team Support

Job Summary:

We are seeking a highly skilled Document Specialist, Team Support to join our team at McCarthy Tétrault. As a key member of our Document Services Group, you will play a critical role in ensuring the smooth operation of our document production processes.

Key Responsibilities:

  • Support the Supervisors with coordinating the intake process for all document production and document support requests.
  • Work with Document Specialists to ensure document production processes and guidelines are followed.
  • Act as a liaison between DSG and its clients regarding workflow and to address and resolve escalated concerns and/or issues.
  • Monitor process and procedures that impact metrics to ensure duties are performed efficiently.
  • Develop style sheets, designing macros and templates, and mastering new presentation/word processing software, as needed.
  • Work with all Supervisors to ensure consistent information is shared from one shift to another.
  • Coach team members and train new staff in areas such as service quality, client service, standards and needs of the business.

Requirements:

  • Post Secondary Diploma with specialization in legal/office or equivalent experience.
  • Minimum 4 years of experience in a professional work environment with 3 years of relevant document services experience.
  • Knowledge of legal terminology, documents and procedures an asset.
  • Excellent communications skills in English (verbal and written) are required. Fluency in French would be considered an asset.
  • Excellent interpersonal skills and telephone manners with customer service oriented approach.
  • Highly developed analytical, problem solving, decision making, conflict management and negotiation skills.
  • Ability to communicate in a variety of ways in order to ensure understanding and influence the outcome of situations.
  • Patient, flexible and an ability to effectively manage difficult situations.
  • Well organized with meticulous attention to detail and strong proof-reading skills.
  • Capability to adapt to different work schedules (week, weekends and statutory holidays where applicable).
  • Confident in working independently, prioritizing and making day-to-day decisions, with the judgment to seek supervisory assistance when appropriate.

About Us:

McCarthy Tétrault is a leading Canadian law firm that offers challenging and rewarding career opportunities. We are committed to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.

What We Offer:

  • Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
  • Competitive compensation, paid overtime and generous time off, including a day off to volunteer and a day off for your birthday.
  • A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
  • Strong community involvement and a commitment to equity, diversity and inclusion.
  • A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.

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