Document Specialist, Team Support

3 weeks ago

Toronto, Ontario, Canada Mc Carthy Tetrault Full time

Job Opportunity

McCarthy Tétrault is seeking a skilled professional to join our team as a Shift Lead, Document Services Group. This role is responsible for coordinating the intake process for all document production and document support requests, working with Document Specialists to ensure document production processes and guidelines are followed, and acting as a liaison between DSG and its clients.

Key Responsibilities

  • Supporting Supervisors with coordinating the intake process for all document production and document support requests
  • Working with Document Specialists to ensure document production processes and guidelines are followed
  • Acting as a liaison between DSG and its clients regarding workflow and to address and resolve escalated concerns and/or issues
  • Monitoring process and procedures that impact metrics to ensure duties are performed efficiently
  • Developing style sheets, designing macros and templates, and mastering new presentation/word processing software, as needed
  • Working with all Supervisors to ensure consistent information is shared from one shift to another
  • Coaching team members and training new staff in areas such as service quality, client service, standards and needs of the business
  • Other duties as assigned

Requirements

  • Post Secondary Diploma with specialization in legal/office or equivalent experience
  • Minimum 4 years of experience in a professional work environment with 3 years of relevant document services experience
  • Knowledge of legal terminology, documents and procedures an asset
  • Excellent communications skills in English (verbal and written) are required. Fluency in French would be considered an asset
  • Excellent interpersonal skills and telephone manners with customer service oriented approach
  • Highly developed analytical, problem solving, decision making, conflict management and negotiation skills
  • Ability to communicate in a variety of ways in order to ensure understanding and influence the outcome of situations
  • Patient, flexible and an ability to effectively manage difficult situations
  • Well organized with meticulous attention to detail and strong proof-reading skills
  • Capability to adapt to different work schedules (week, weekends and statutory holidays where applicable)
  • Confident in working independently, prioritizing and making day-to-day decisions, with the judgment to seek supervisory assistance when appropriate

What We Offer

  • Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements
  • Competitive compensation, paid overtime and generous time off, including a day off to volunteer and a day off for your birthday
  • A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback
  • Strong community involvement and a commitment to equity, diversity and inclusion
  • A collaborative, cohesive culture that connects lawyers and business teams through collective purpose

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