Deafblind Community Services Manager

1 month ago

Toronto, Ontario, Canada CNIB Deafblind Community Services Full time
Job Title: Deafblind Community Services Manager

Join CNIB Deafblind Community Services, a leading provider of specialized support and emergency services for people who are Deafblind. We are seeking a highly skilled and dedicated Manager to lead our team and support our mission to empower individuals who are Deafblind to maximize their independence and engagement with the world around them.

Key Responsibilities:
  • Supervise and coach staff to ensure excellent service delivery and high-quality outcomes for clients.
  • Develop and implement programs and services that meet the needs of Deafblind individuals and their families.
  • Collaborate with internal and external stakeholders to achieve client service outcomes and program goals.
  • Provide case management and support services to clients, including crisis intervenor services and counseling.
  • Manage multiple relationships through influence, diplomacy, information, expertise, and facilitation.
  • Lead team meetings and other regional activities to promote an understanding and awareness of Deafblindness-related concerns.
  • Assist with the training, placement, supervision, and tracking of volunteers and students as required.
  • Maintain positive relationships with clients, families, and community partners.
  • Advocate on behalf of clients with community agencies to ensure suitable and appropriate accommodations.
Requirements:
  • Well-developed interpersonal and communications skills, with the ability to communicate effectively in a variety of manners and settings.
  • Ability or willingness to learn to communicate in alternate methods/languages such as sign language (visual and tactile), two-hand manual, finger spelling, and plain language.
  • Self-directed, organized, and attention to detail.
  • Ability to manage staff in remote and multiple locations.
  • Demonstrated individual-centered approach and commitment.
  • Understanding of the principles of Continuous Quality Improvement.
  • Working confidentially in a technology-intensive operating environment, utilizing both standard office software and specialized client management technology.
  • A diploma or degree in the human services field or related work experience in the field of Deafblindness.
  • Minimum 3 years of experience managing a team.
Work Environment:
  • Service will be provided in DBCS offices, individual homes, and/or the community.
  • Willingness to work flexible hours.
  • Willingness to travel overnight.
  • Travel within the region will be required.

CNIB Deafblind Community Services is committed to Employment Equity and Diversity based on merit, transparency, accessibility, and inclusion, ensuring that all candidates are given a fair opportunity. We will provide accommodation, accessible formats, and communication supports at every stage of the recruitment and selection process upon request.

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