Customer Service Team Lead

3 weeks ago

Selkirk, Manitoba, Canada Walmart Canada Full time
Job Summary

As a Customer Service Manager at Walmart Canada, you will be responsible for coordinating Front End operations to provide exceptional customer service. This includes ensuring a positive shopping experience, driving customer loyalty, and maintaining operational standards.

Key Responsibilities

1. Ensure safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness of the area, evacuations, down registers, emergency codes, and theft.
2. Handle customer and Associate concerns and provide guidance as required.
3. Monitor all Front End associates, ensuring proper coverage, coordinating breaks, and providing assistance to outlying registers.
4. Provide training to Associates on systems and Company procedures, including scanning accuracy, productivity, company programs, and initiatives, discounts, EAS system, and safety.
5. Oversee purchase, return, and exchange transactions and assist with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
6. Ensure all EAS systems are functioning to standard, including Cashiers deactivating, Greeters handling issues appropriately, and completing "Failure to Deactivate" Logs.
7. Prepare registers for opening and closing daily and support cashiers by providing change as needed, while maintaining front-end cash levels and supporting processes by completing audits on register accuracy.
8. Oversee and promote all company sponsor programs and initiatives, including credit card service, Walmart protection plan, charity initiatives, and discount programs.

Requirements

Age - 16 or older

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