IT Service Specialist

1 week ago

Markham, Ontario, Canada Idealogical Systems Inc Full time
Job Description

Job Title: Technical Support Specialist

Company: Idealogical Systems Inc

Job Type: Full-time

Location: Remote

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Idealogical Systems Inc. As a Technical Support Specialist, you will be responsible for providing intermediate technical support to our clients, escalating issues as required, and ensuring that our clients feel heard, helped, and happy at every interaction.

Key Responsibilities
  • Provide technical support to clients via phone, email, or chat, resolving issues in a timely and professional manner.
  • Escalate complex issues to senior technical staff or vendors as required.
  • Document and track client interactions using our PSA tool.
  • Collaborate with vendors to resolve installation, adaptation, and support issues related to new technologies.
  • Monitor client accounts and resources, ensuring that all tasks are completed efficiently and effectively.
  • Participate in on-call duties as defined in the Idealogical after-hours policy.
Requirements
  • College diploma or University degree and 3 years of equivalent work experience.
  • Microsoft Certified Professional MS-100, MS-101 or MD-100 or MD-101.
  • Expert knowledge of computer hardware, including IBM, Lenovo, and Fortinet Firewalls.
  • Application support experience with ConnectWise Automate & Manage.
  • VMware Certification.
  • CompTIA Security+.
  • Valid Driver's license and reliable method of transportation.
  • Legally able to work in Canada.
Preferred Qualifications
  • Call Centre and/or internal helpdesk experience.
  • Experience with Apple, Datto and Barracuda.
  • Experience with desktop and server operating systems, including all Microsoft solutions.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A fun and collaborative team culture.

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