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IT Support Specialist

2 months ago

Markham, Ontario, Canada HERITAGE SERVICE GROUP CANADA Full time
Job Description

**Job Title:** IT Support Specialist

**Job Summary:** We are seeking a highly skilled and experienced IT Support Specialist to join our team at Heritage Service Group Canada. The successful candidate will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems.

Key Responsibilities:

  • Provide technical support to employees via phone, email, and in-person
  • Troubleshoot and resolve technical issues with hardware, software, and network systems
  • Install, configure, and maintain computer systems, software, and peripherals
  • Perform routine maintenance tasks, such as backups and virus scans
  • Assist with the implementation of new technologies and systems
  • Develop and maintain technical documentation and procedures
  • Collaborate with other teams to ensure seamless IT operations
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • Minimum 3 years of experience in a technical support role
  • Strong knowledge of computer systems, software, and network protocols
  • Excellent problem-solving and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • High school diploma or equivalent required; post-secondary education in a related field an asset

Preferred Qualifications:

  • Relevant certifications, such as CompTIA A+ or Cisco CCNA
  • Experience with help desk software and ticketing systems
  • Knowledge of cloud-based services and virtualization technologies
  • Fluency in English; French an asset

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].