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IT Support Specialist

2 months ago

Markham, Ontario, Canada HERITAGE SERVICE GROUP CANADA Full time
Job Description

**Job Title:** IT Support Specialist

**Job Summary:** We are seeking a highly skilled and experienced IT Support Specialist to join our team at Heritage Service Group Canada. The successful candidate will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems.

Key Responsibilities:

  • Provide technical support to employees via phone, email, and in-person
  • Troubleshoot and resolve technical issues with hardware, software, and network systems
  • Install, configure, and maintain computer systems, printers, and other equipment
  • Develop and implement technical solutions to improve IT systems and processes
  • Collaborate with the IT team to ensure seamless operation of IT systems
  • Document and maintain technical knowledge and procedures
  • Participate in on-call rotation and provide support during system outages and upgrades

Requirements:

  • Minimum 3 years of experience in IT support
  • Relevant certifications (e.g. CompTIA A+, Cisco CCNA)
  • Strong knowledge of computer systems, networks, and software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Valid provincial driver's license and clean driver's abstract

Preferred Qualifications:

  • Experience with Microsoft SCCM and Active Directory
  • Knowledge of Group Policy, PowerShell, and Print and File services
  • Experience with virtual environments (e.g. VMware)
  • Knowledge of business applications (ERP or financial systems)

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information].