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Customer Service Representative
1 month ago
Billyard Insurance Courtice is seeking a highly motivated RIBO-licensed Customer Service Representative to join our team.
We are a full-service brokerage that offers auto, home, business, commercial, and life insurance from a network of trusted insurance partners.
At Billyard Insurance Courtice, it's not just about insurance; it's about building connections, providing exceptional service, and empowering our clients to secure their futures.
Key Responsibilities:
- Identify and solve clients' changing insurance demands.
- Work from office (some remote/hybrid possible).
- Embody our values: Serve others and own it.
- Assist in fostering an energetic and positive working environment.
- Frequently communicate with customers via phone, email, and other social media platforms.
- Listen to customers' needs and present possible options.
Requirements:
- RIBO license in good standing.
- Minimum of 2 years experience in Customer Service roles in a brokerage environment.
- 2 years experience with power broker, Applied, and insurance company portals.
- Reliability.
- Attention to detail.
- Enthusiasm, energy, and a positive attitude.
- A strong desire to educate and build solid relationships with clients.
- Excellent communication skills.
- Team mindset.
What We Offer:
- Opportunity to work for Canada's fastest organically growing insurance brokerage.
- People-focused company culture.
- Tools & Resources - We're tech-obsessed and proud of it. Our team has access to state-of-the-art tools and resources that are designed to make you work smarter.
- Training & Support - We're serious about supporting you. Whether it's new tech, mentorship, or on-the-job-training, BIG's head office has everything you need to get growing.
