Customer Service Representative

2 days ago

Courtice, Ontario, Canada Billyard Insurance Courtice Full time
{"title": "Customer Service Representative", "description": "Customer Service Representative

Billyard Insurance Courtice is seeking a highly motivated RIBO-licensed Customer Service Representative to join our team.

We are a full-service brokerage that offers auto, home, business, commercial, and life insurance from a network of trusted insurance partners.

At Billyard Insurance Courtice, we're not just about insurance; we're about building connections, providing exceptional service, and empowering our clients to secure their futures.

Key Responsibilities:

  • Identify and solve clients' changing insurance demands.
  • Work from our office (some remote/hybrid possible).
  • Embody our values: Serve others and own it.
  • Assist in fostering an energetic and positive working environment.
  • Frequently communicate with customers via phone, email, and other social media platforms.
  • Listen to customers' needs and present possible options.

Requirements:

  • RIBO license in good standing.
  • Minimum of 2 years experience in Customer Service roles in a brokerage environment.
  • 2 years experience with power broker, Applied, and insurance company portals.
  • Reliability.
  • Attention to detail.
  • Enthusiasm, energy, and a positive attitude.
  • A strong desire to educate and build solid relationships with clients.
  • Excellent communication skills.
  • Team mindset.

What We Offer:

  • Opportunity to work for Canada's fastest organically growing insurance brokerage.
  • People-focused company culture.
  • Tools & Resources - We're tech-obsessed and proud of it. Our team has access to state-of-the-art tools and resources that are designed to make you work smarter.
  • Training & Support - We're serious about supporting you. Whether it's new tech, mentorship, or on-the-job-training, BIG's head office has everything you need to get growing.
", "lang_code": "en"}

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