Customer Service Representative

4 weeks ago


Courtice, Ontario, Canada Billyard Insurance Courtice Full time
Customer Service Representative Job Description

Billyard Insurance Courtice is seeking a highly motivated RIBO-licensed Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients, identifying and solving their changing insurance demands, and embodying our values of serving others and owning it.

Key Responsibilities:

  • Provide exceptional customer service to clients via phone, email, and other social media platforms.
  • Identify and solve clients' changing insurance demands.
  • Work from the office, with some remote/hybrid possibilities.
  • Embody our values of serving others and owning it.
  • Assist in fostering an energetic and positive working environment.

Qualifications and Attributes:

  • RIBO license in good standing.
  • Minimum of 2 years experience in Customer Service roles in a brokerage environment.
  • 2 years experience with power broker, Applied, and insurance company portals.
  • Reliability.
  • Attention to detail.
  • Enthusiasm, energy, and a positive attitude.
  • Strong desire to educate and build solid relationships with clients.
  • Excellent communication skills.
  • Team mindset.

Benefits:

  • Opportunity to work for Canada's fastest organically growing insurance brokerage.
  • People-focused company culture.
  • Tools & Resources - We're tech-obsessed and proud of it. Our team has access to state-of-the-art tools and resources that are designed to make you work smarter.
  • Training & Support - We're serious about supporting you. Whether it's new tech, mentorship, or on-the-job-training, BIG's head office has everything you need to get growing.


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