Technical Support Specialist for Public Financial Management
20 hours ago
Overview
We are seeking a skilled Technical Support Specialist to join our team at FreeBalance Inc. in Ottawa, Canada. This role involves providing first-line support to our customers and contributing to the ongoing success of our products.
About the Role
The successful candidate will have a strong background in finance or accounting and experience working with information management systems. As a Technical Support Specialist, you will be responsible for conducting level 2 support, warranty service, and maintenance of ITMIS Application, as well as monitoring system performance and generating periodic performance/monitoring reports.
Main Responsibilities:
- Conducting level 2 support, warranty service, and maintenance of ITMIS Application
- Evaluating whether an incident should be worked, deferred, or escalated based on issue severity
- Monitoring system performance and generating periodic performance/monitoring reports
- Making resolution reports
- Updating documents including deliverables
- Making software change logs
- On-demand work
- Liaising with different stakeholders and other counterparts
Requirements
- A Bachelor's degree or above in Accounting/Business Management/Finance
- 2-5 years of experience in Finance/Accounting background and with a valid "Enhanced Reliability Clearance"
- Qualifications in ICT will be an added advantage
- Experience working in the public financial management reform program and working with information management systems would be considered an asset
- Must be able to write and speak English and French
Salary and Benefits
Salary: $80,000 - $110,000 per annum (depending on experience)
About Us
We are a leading provider of integrated financial management software solutions for government agencies around the world. Our software helps governments manage their finances more efficiently and effectively, which is why we need experienced professionals like you to join our team.
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